Vietnam's 11 Digital Transformation Goals and Challenges that need to be addressed

NO.

Field/Industry

Challenges

1

Technology solutions/ applications in the Medical field;

· 

• Smart hospital management solution - Smart his (eKYC electronic patient identifier, using IOT to collect information related to the patient, the hospital's environment, interconnecting medical devices, patients digital profiles, making remote appointments, home care...)
• Virtual reality application solutions into medical training such as anatomy training, etc.
• Robotic solutions automate hospital tasks such as preparing surgical instruments, collecting and cleaning operating rooms, etc.
• AI Solution in diagnosing medical conditions such as oncology, orthopedics, ….

2

Technology solutions/ applications in the Education field

· 

• Smart school management solution (online lecture, eKYC electronic identification, smart classroom, ...)
• AI solutions in detecting academic problems such as bullying, lack of focus during lectures, ...)

3

Technology solutions/ applications in the Finance - Banking field

· 

• The automated technical solution for developing new customer profiles and identifying customer preferences based on data analysis + AI + RPA . Processes include call-bot consultation => customer conformation => eKYC account creation => Saving profiles on databases. 

4

Technology solutions/ applications in the Agriculture field

• Solution for tracing origins of agricultural products using cameras, IOT, Blockchain
• AI and IOT solutions in detecting agricultural pests and diseases

5

Technology solutions/ applications in the Transport and Logistics field

• Optimal solutions for product transportation in warehouses using big data analytics and IoT 
• Smart warehouse solutions using robots and AI.

6

Technology solutions/ applications in the Energy field

• Smart lighting solution

7

Technology solutions/ applications in the Natural resources and Environment

• Water quality warning analysis solution based on data analysis and IOT.
• AI ​​solutions forecast natural disasters such as forest fires and flash floods

8

Technology solutions/ applications in Industrial Production

• Solutions to optimize machine run-time and increase productivity in production lines using IOT and data analysis 

9

Technology solutions/ applications in the Entertainment or Utilities: Game, Music, Video, News, Multimedia and Utilities, Social Networks; 

·

• Technology in detecting and warning inappropriate content in games
• Technology application in AR and VR games
• Analyze user's interactive behaviors and gaming experiences.
• Multi-platform cloud game system (mobile, desktop, smart TV...).
• Recommendation system: Automatically recommend customers appropriate and personalized content according to interests, age, gender .... , and increase the user’s time. The challenge is based on Viettel's large data storage combined with the user's data and their social network behavior. System implementation into OTT video, movie, television, music hold systems.
•  
• AI content moderation solution: Automatically filter and remove sensitive and illegal contents including text, images, etc. The system requires accuracy, multilingual recognition including slangs, synonyms, etc
•  
• Real Time bidding RTB system: For Viettel's online advertising system: building an RRB system that allows Viettel's advertising inventories on apps, mobile or desktop to be bought and sold through advertising auctions. Ad Exchange or supply-side platforms (SSPs) automatically, transactions between sellers and buyers happen, within about 200 milliseconds of page load time, on real-time usage of the user.

10

Technology solutions/ applications in  Enterprise Management 

• Utilizing blockchain technology in domestic and international bank transfers to make fast and secured transactions at low costs.
• Applying AI in risk management activities to detect unusual transaction and customer behaviors at payment acceptance points of deposit/withdrawal service providers.
• AI application in identifying information from invoice photos, bank card photos helps customers having a convenient payment process
• As IOT becomes more popular, it accompanies a change in user’s payment experience through the application of AI Facial Recognition system without bringing a wallet. Additionally, users can go into a store, pick a product, and leave without standing in line or grocery shopping through voice-activated devices through IOT refrigerator-mounted devices and AI virtual assistants. The payment will be automatically accredited to the user’s account. As a result, there will be a demand for a new transaction method instead of QRCode, card payment, etc 
• Data Analysis System for Advertising: Collect advertising data from Viettel’s inventory and analyze. Then, personalized marketing/sale campaigns will be suggested and implemented for each group of customers, each product and each time on the appropriate advertising inventory of Viettel.

11

General challenges for fields/industry below:

Security

Medical

Industrial

Agriculture

Transportation and Logistics

1/ Device/Module:

• Monitoring environmental conditions
• Actuator regulation
• Manage device usage frequency
• Energy conservation 
• Collect and monitor health and equipment parameters

2/ Application:

• Integrated devices management applications
• Information retrieval applications
• Applications that set up operating mode in devices
• Device regulations applications
• Forecasting and data analysis application

NO.

Field/Industry

Challenges

1         

Education

Child Protection against cyberbullying 

Description: 

Having access to smart electronic devices at an early age expose children to the risks and downsides of the Internet.

Parents have the needs to monitor children’s behavior when using electronic devices such as web filterings and time limit, etc

The solution will work on the current mobile operating systems

2         

Natural Resources & Environment

Environmental Monitoring 

Description 

The monitoring system includes monitoring buoys and professional processing software. The cost of solutions from international companies is currently quite expensive, preventing Vietnamese farmers from being widely used. The cost of foreign environment monitoring system is quite expensive. For example, the current cost for a shrimp farming monitoring buoy according to the current survey is about 4 billion. The scale of Vietnam's market is large, in the seafood sector alone, the demand is about 5,000 buoys. The challenge is to an environmental monitoring solution solving problems that Vietnamese farmers are facing with a lower cost compared to solutions from international companies.

3         

Agriculture

Tracing the origins of agricultural products

4         

Enterprise Management

Secure and reliable document authentication

Description

Nowadays, people have the demand to upload important files and documents on mobile devices instead of hard copies (for instance: documents, certificates, vaccination records, etc)

Agencies and organizations that issue hard copy documents can also provide and verify certificates. Users can store this certificate to their smart mobile device, which can easily be verified by third parties for accuracy.

The solution is to use blockchain/passcode and/or asymmetric cryptography to solve the problem

5         

Reducing tax fraud using invoices 

Description

Currently, all businesses must use electronic invoices in their transactions. However, the actual implementation still has many shortcomings. For example, there is no monitoring and handling system, especially with e-commerce platforms, advertising platforms, and sharing economy platforms. There are two common types of tax fraud including value added tax fraud and corporate income tax fraud.

The challenge is to design a solution for tax management, electronic invoices monitoring and issuance linked to all transactions on the Internet that is capable of automatic analysis and issuing warnings related to tax fraud/financial risks

6         

Digital transformation with the on-site personnel

Description

Gartner first introduced the iBPMS concept in 2012. iBPMS now is in the development stage as it is a platform that allows organizations to proactively implement their digital transformation with specific actions, which can be performed by on-site personnel.

When organizations have realized the importance of digital transformation, their on-site personnel will be the best and most practical factor in implementing the digital transformation process. As organizations realize the importance of digital transformation, they will start to develop policies promoting digital transformation, where the last factor they need is technological abilities.

iBPMS provides a cloud-based platform combined with low-code tools, which will be the last puzzle piece for an organization to start its digital transformation process.

7         

Sign electronic contracts using digital signature

Description

To promote electronic contracts, the solution needs to ensure private information, in which the service provider does not know the contract’s content. Meanwhile, there is a certificate of the service provider organization including digital signatures and timestamp => proof of the validity of the contract (signed "at the same time" as the last party to the contract ).

8         

Data labeling platform which promotes the development of artificial intelligence in Vietnam

9         

Images processing (satellite images or drones) to detect violations of the law (for example: illegal sand mining or improper construction)

10    

Online voting

Description

Agencies and enterprises have the need to vote electing the council, shareholders, .... especially when members are located in numerous locations.

The challenge is online election solution that uses the Blind Signing to solve the secret ballot request and the request of the Vote Counting Council